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Q1: Do I need to bring a receipt with me to Christmas Town?
Q2: What happens if I lose or forget my ticket receipt?
Q3: Can I just show up without a Christmas Town ticket?
Q4: Where and When Does Christmas Town take place?
Q5: What is the maximum # of children on each wagon?
Q6: Do I have to pay for my baby (1 year of age and under) if he/she is not sitting on Santa's lap? 
Q7: Where is Mountsberg? 
Q8: What time should I arrive? 
Q9: Can I bring additional people? 
Q10: What should I wear? 
Q11: Will horses or a tractor be pulling the wagon to Christmas Town? 
Q12: Can I change my booking date or time? 
Q13: Can I transfer my ticket to another family if I am unable to attend? 
Q14: Can I cancel my booking? 
Q15: Does Conservation Halton ever cancel the program due to weather?
Q16: Can I bring my own camera?
Q17: Can I bring my stroller to Christmas Town?
Q18: Can I bring my pet to Christmas Town?
Q19: Can Santa give my child his/her present?
Q20: Can we bring lunch/dinner and eat at Christmas Town?
Q21: How much Christmas Town cost?

Q1: Do I need to bring a receipt with me to Christmas Town?

A1: Yes. Prior to starting your Christmas Town experience, please present your confirmation letter that you received via email to the Visitor Service desk at Mountsberg.
Note: the number of children/adults attending must match the numbers indicated on this ticket receipt. Please let the visitor services staff know upon arrival if the names of the children registered have changed. 

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Q2: What happens if I lose or forget my ticket receipt?

A2: If you lose or forget your ticket receipt, please bring a valid identification that corresponds with the name on your ticket receipt purchase and Visitor Services will assist you. 

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Q3: Can I just show up without a Christmas Town ticket?

A3: Christmas Town is a pre-registered event and we are not able to accommodate walk-in visitors. All visitors are required to purchase tickets prior to their visit. Please bring your confirmation email with you on the day of your scheduled visit. 

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Q4: Where and When Does Christmas Town take place?

A4: Christmas Town is held at the Mountsberg Conservation Area.
The program runs from November 18 until December 24, 2012. The program is offered on weekends, evenings, and weekdays (except Monday evenings). 

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Q5: What is the maximum # of children on each wagon:

A5: We strive to ensure 12 children (up to 14 years old) and 16 adults (15 years old and up) per wagon to give children a memorable experience with Santa. The program starts with your wagon ride to Christmas Town and lasts approximately one hour. Please arrive half an hour (30 minutes) prior to your scheduled visit. The Elf Academy and Mountsberg Gift Shop are available for your enjoyment. 

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Q6: Do I have to pay for my baby (12 months and under) if he/she is not sitting on Santa's lap?

A6: If you are bringing a baby aged 12 months or under who will not be sitting on Santa’s lap there is no charge and no need to purchase a ticket. If your baby will be sitting on Santa’s Lap, please register through our booking system as you would for a child. A paid ticket is required. 

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Q7: Where is Mountsberg?

A7: Please click here for directions to Mountsberg Conservation Area. 

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Q8: What time should I arrive?

A8: We recommend you arrive half an hour (30 minutes) prior to your scheduled visit. Please check-in at Visitors Services upon arrival. You can enjoy a visit to the Mountsberg Gift Shop or the Elf Academy (main building) before or after your Christmas Town visit. At Elf Academy, children can complete their wish list to Santa, colour holiday pictures, or watch Christmas movies. Elf Academy is open until 8 pm Tuesday to Sunday.

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Q9: Can I bring additional people?

A9: No. All visitors are required to pre-register and have tickets before attending Christmas Town. Participants will be checked against your ticket receipt upon arrival. 

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Q10: What should I wear?

A10: Much of the program is outside. Please dress appropriately for the weather, including a winter coat, rain wear, a hat, mittens or gloves, and winter boots. We also recommend you bring a blanket for the wagon ride in the event of cooler weather.

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Q11: Will horses or a tractor be pulling the wagon to Christmas Town? 

A11: Your visit to Christmas Town will include a wagon ride. When possible, horses will be used to pull the Christmas Town wagons. However, weather conditions and health and safety concerns for our drivers and the horses may require that a tractor be used to pull the wagons. Every booking taking place on a Tuesday or Wednesday will only be pulled by tractors. Mountsberg Christmas Town staff reserve the right to make the decision to use a tractor to pull the Christmas Town wagons when conditions are neither safe nor suitable for horse drawn rides.

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Q12: Can I change my booking date or time?

A12: Christmas Town sales are final.

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Q13: Can I transfer my ticket to another family if I am unable to attend?

A13: Yes. Please ensure that the child/adult ratio remains the same and you let Visitors Services staff know that the child/children name has changed (so Santa is aware), when you arrive to check in.

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Q14: Can I cancel my booking?

A14: Sorry, No Refunds. All sales are final.

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Q15: Does Conservation Halton ever cancel the program due to weather? 

A15: Yes. Sometimes cancellations occur in extreme weather. Please check our website at http://www.conservationhalton.ca at least 2 hours before your planned visit.

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Q16: Can I bring my own camera? 

A16: Yes!

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Q17: Can I bring my stroller to Christmas Town?

A17: Strollers are not permitted on the wagon. You are able to walk to Christmas Town with the stroller.

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Q18: Can I bring my pet to Christmas Town?

A18: Pets are not permitted on the wagon or inside any of the buildings.

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Q19: Can Santa give my child his/her present?

A19: To be fair to all children when they visit Santa at Mountsberg, we do not permit presents to be exchanged.

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Q20: Can we bring lunch/dinner and eat at Christmas Town?

A20: Sorry, we have no areas designated for eating during our Christmas Town program.

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Q21: How Much Does Christmas Town Cost? 

A21: $18.00/Child + HST = $20.34
        $22.00/Adult + HST = $24.86